road

  • End-to-end transaction visibility quickly isolates issues anywhere in the stack
  • Recommended corrective actions speed time to resolution
  • Historical analysis and trending discovers potential issues before they occur
  • Database stores contextual details to correlate transactions with business issues
  • Scalable performance for mission-critical business processes
  • Multi-platform support spans a diverse range of system clients

End-to-End Transaction Visibility
Variations in usage patterns, user demands, platforms, architectures, components, and customizations all play their part in undermining performance. The Precise Platform collects transaction performance information across all key technology tiers including applications,virtualization, server, databases, and storage. This end-to-end view allows IT to have visibility across their entire environment through a single application.
Recommended Corrective Actions
Reduce time to repair issues with the Precise Platform customer problem knowledge base. The knowledge base consists of real customer case data that is constantly updated. By learning from past problems for other customers, the Precise Platform can quickly identify issues, suggest a list of “prime suspects,” recommend corrective actions and even provides answers to “what-if” scenarios to assess the impact before you make a change.
Historical Analysis and Trending
The only thing better than fixing performance problems quickly, is preventing them altogether. The Precise Platform can store and process months of history (quarter-end / year-end closing) in its performance warehouse, tracking and comparing behavior and seasonal trends over long periods of time. This means problems can be identified and fixed before they actually impact performance.
Performance Management Database
The Precise Platform works by tracking the path of transactions through all tiers of virtual and physical infrastructure and stores both the business context and performance details in a centralized repository, the Precise Management Database (PMDB). The platform then automatically correlates transactions with users, databases, devices, files, and objects being accessed to identify performance problems anywhere within the environment.
Scalable Performance
From the world’s largest financial institutions to complex health care organizations, customers trust the Precise Platform to perform and scale to millions of transactions on their most critical business systems.
Multi-Platform Support
The Precise Platform measures the end-user experience starting from the browser and tracks it through all tiers of virtual and physical infrastructure – application to database to storage. The platform empowers IT to intelligently monitor and optimize performance for custom software and for leading enterprise application, such as SAP, Oracle, PeopleSoft, Siebel, and more.
Comprehensive Dashboard
The dashboard is an easy-to-use tool for visualizing the overall health and status of all monitored systems. It provides support for detailed views of individual application servers, organizations, locales and other entities as well as top-level summary views of multiple systems.

SAP

Poor SAP system performance destroys business performance. Organizations depend on SAP transactional and analytical systems to process orders in real-time, close financial books quickly and securely, and provide timely reporting to internal and external stakeholders. Inconsistent or poor performance directly and negatively impacts the bottom line. SAP deployments are complex and layered. Often these layers are typically managed by different teams using incompatible tools making it difficult to identify and tackle the root cause of performance problems. To thrive in this environment, IT organizations must embrace an integrated and collaborative approach with monitoring tools that can track performance throughout their entire SAP landscape.
Simplified Problem Isolation
Simplify problem isolation by clearly reporting on where SAP business transactions spend time. By tying transactions back to the end-users or locations experiencing problems, it helps IT managers understand the true root cause and determine the priority, impact, and scope of the resolution.
Capacity Planning
SAP systems are constantly growing and evolving. By connecting transaction performance with the infrastructure it touches, the Precise Platform makes it easier to align server and storage capacity with the growing needs of the business.
Business Oriented SLAs
Business leaders can set business oriented application SLAs to align performance management with business objectives. This visibility into SLAs and usage patterns enables more efficient budget allocation and tighter matching of system performance to business priorities.
Broad Database Support
The Precise Platform provides capabilities to analyze various tiers in an SAP landscape (Portal, Web client and server, or ABAP application server), which can be deployed independent of the database underlying the SAP application. For DB2, Oracle, and SQL, the Precise Platform provides the ability to drill into the database from the SAP ABAP t-codes. For any given t-code, a customer can identify the resources consumed in the database for that t-code, regardless of DB2, Oracle, or SQL as the underlying database.
Enhanced Collaboration
The Precise Platform eliminates monitoring complexity by providing a single solution and a common set of data for all personnel across tiers. This facilitates collaboration among disparate teams and simplifies consulting additional domain experts which in turn drives faster problem isolation and resolution.
Trusted SAP Partner
The Precise Platform works closely with SAP to certify our solutions, meeting or exceeding SAP’s comprehensive quality assurance and interoperability requirements. These certifications allow customers to confidently and easily implement the Precise Platform in their environment. Integration with SAP Solution Manager helps reduce the learning curve for customer adoption.
PeopleSOft
PeopleSoft system operations deteriorate without end-to-end performance management. It is common for systems to serve thousands of processes, batch jobs, users, and transactions. When performance degrades, productivity suffers and it negatively impacts the bottom line. PeopleSoft’s complex multi-tier infrastructure is often managed by pockets of staff with domain-specific knowledge at each tier along the chain of delivery. In many deployments, integration with external applications is common, further increasing complexity. Webmasters, J2EE developers, Tuxedo administrators, DBAs, system administrators, and storage administrators typically each have their own set of performance metrics and monitoring tools they use to determine the quality of service they are delivering. This fragmented approach makes it difficult to identify and tackle the root cause of performance problems. In order to overcome these challenges, IT must have a consolidated view of the transactional data across every tier.
24x7 PeopleSoft APM
The Precise Platform reports directly on PeopleSoft end-user or batch process response times, identifies emerging performance bottlenecks within or across tiers, and provides actionable advice when application performance departs from targets or norms.
Detailed Root Cause Identification
Because of their complex nature, PeopleSoft systems are notoriously difficult to manage. The Precise Platform helps IT drill into PeopleSoft transaction paths to see detailed root cause information. This information helps them solve performance problems quickly, often before end-users or batch processes are impacted.
Performance Alerts
The Precise Platform proactively monitors PeopleSoft performance by collecting the real-time status of key performance metrics and comparing them to established thresholds set by your organization. When a potential problem is detected it can send notification in the interface or via email and can even take defined corrective actions.
Capacity Planning
PeopleSoft systems are constantly growing and evolving. By connecting transaction performance with the infrastructure it touches, the Precise Platform makes it easier to align server and storage capacity with the growing needs of the business.
Business Oriented SLAs
Business leaders can set business oriented application SLAs to align performance management with core objectives. This visibility into SLAs and usage patterns enables more efficient budget allocation and tighter matching of system performance to business priorities.
Enhanced Collaboration
The Precise Platform eliminates monitoring complexity by providing a single solution and a common set of data for all personnel across tiers. This facilitates collaboration among disparate teams and simplifies consulting additional domain experts which in turn drives faster problem isolation and resolution.

Oracle Apps

Companies implement Oracle Applications to increase productivity and help tame complex business processes. The dynamic and customizable nature of Oracle Applications means that one-size doesn’t fit all, and variations in configuration and usage exposes users to performance problems. If unresolved, these problems can erase the benefits gained and potentially cripple critical business processes. Oracle Applications support core business functions such as CRM, ERP, and HR. When these applications perform slowly, critical business transactions such as sales order entry, customer account provisioning, or financial reporting are impacted.
Real-Time Performance Management for Oracle Applications
The Precise Platform offers a complete application performance management solution for Oracle Applications, helping customers streamline IT operations, lower IT risk, and ensure project success. The Precise Platform does this by tracking end-user transactions across the URLs, forms, middleware, application servers, databases, and storage devices that they access.
Accelerated Problem Resolution
The Precise Platform collects detailed and actionable diagnostic information at each tier (network, web server, middleware, messaging queue, J2EE or forms server, database, and storage) to pinpoint the root cause and accelerate resolution. Precise breaks down transactions to isolate the bottleneck and determine whether it is inside or outside Oracle Applications. This allows fewer IT resources to resolve performance problems more quickly.
Performance Alerts
The Precise Platform proactively monitors PeopleSoft performance by collecting the real-time status of key performance metrics and comparing them to established thresholds set by your organization. When a potential problem is detected it can send notification in the interface or via email and can even take defined corrective actions.
Capacity Planning
Oracle Applications systems are constantly growing and evolving. By connecting transaction performance with the infrastructure it touches, the Precise Platform makes it easier to align server and storage capacity with the growing needs of the business.
Proactive Problem Detection
With the Precise Platform, Oracle Applications performance issues can be detected and corrected before they become a problem. Extensive reporting features make it easy to proactively tune the performance of your Oracle Applications forms and reports. IT organizations can run a set of standard or custom reports to isolate potential problems on any of the application tiers. These reports also provide a way to keep management and customers informed about application performance.
Drill-Down into the J2EE Tier
The Precise Platform also provides detailed information about the Oracle servlets that are running in the JVM. Details about the top consuming Java objects (EJB’s, Servlets, JSP’s) and method-call level time contributions are easy to attribute back to individual transactions to allow IT to assess the scope and impact of slow J2EE performance.

.NET

Multi-tiered applications written on Microsoft .NET are pervasive in the marketplace. Microsoft Sharepoint, SQL Server Reporting Services, custom applications and more are being leveraged to power enterprise processes. When slowdowns occur, the .NET tier supporting these applications is commonly blamed. However, slowdowns are often a symptom of problems in another tier, such as the database tier or the Web tier. To isolate the root cause of application performance problems, you need an integrated solution that manages performance end to end.
.NET Application Problem Prevention
Precise for .NET helps prevent performance problems across mission-critical applications such as Sharepoint, Microsoft SQL Server Reporting Service, and custom .NET applications. This is done by correlating end-user transactions with the URLs, application calls, databases, and storage devices that they access. This tier-to-tier view of performance data helps IT teams to determine how one application component is affecting the performance of another and enables them to isolate slowdowns on the Microsoft .NET tier or follow the problem in context into another tier for resolution.
Automatic Performance Analysis
The Precise Platform comes with a knowledge base of .NET best practices. Built up over years of real-world experience, it analyzes performance data and finds potential problems. Even simple recommendations of minor CLR configuration change can have a substantial performance impact. The Precise Platform can help identify class contention, report on exceptions thrown, and diagnose memory leaks.
Accelerate Problem Resolution
To shorten the time it takes to find and fix performance problems, the Precise Platform provides a comprehensive dashboard that includes the top (slowest) executing service requests, SQL statements, and Web services. It also displays application availability, average response time, number of invocations, and SLA compliance status.
Proactive Management
With the Precise Platform, IT teams can detect and correct worrying trends before they have a chance to become a problem. Extensive reporting features in our Performance Management Database (PMDB) make it easy to proactively tune the performance of your .NET Application infrastructure.
Monitor Your SQL Server
SQL Server’s integrated CLR allows complex stored procedures to run inside the database. The Precise Platform includes a SQL Server instance type that enables full performance management of .NET compatible stored procedures.
TPM Throughout the Entire Application Lifecycle
The Precise Platform addresses the need to optimize application performance during the development, testing, and production phases of the application life cycle. This single solution can be shared by all stakeholders to simplify the process of identifying and communicating .NET performance problems.

Java/J2EE

Today’s internet-enabled applications demand peak performance, especially under burst loads when business consequences are greatest. Multi-tiered architectures centered on J2EE-compliant application servers provide the functionality needed to meet these demands. The Precise Platform provides specialized features to ensure that your IT infrastructure withstands business demands and supports growth.
Instantly Detect Performance Bottlenecks
The Precise Platform couples in-depth knowledge of your J2EE application with expert system technology to instantly isolate the root cause of performance problems and recommend actionable correction advice. With a single mouse click, staff in QA and production environments are able to quickly identify and resolve performance problems – capabilities that were once the sole domain of engineering and development groups.
Identify and Instrument Hotspots Automatically
The Precise Platform’s adaptive instrumentation tool ensures that all of an application’s “hot spots” are identified and instrumented automatically without costly application server restarts. Development, QA, and production teams no longer have to spend days or weeks trying to isolate the problem areas of their J2EE applications. Adaptive instrumentation automatically maps the various application components, then adjusts and learns as changes are made to the application. This ensures maximum visibility with the lowest possible overhead.
Customize Data Display
Communicating problems efficiently helps speed the time from problem detection to correction. The Precise Platform provides a customizable operational dashboard. Users can define the metrics they want to see (such as Response Time, Work Time, and JVM Status), and organize and display them on multiple user-defined tabs. The dashboard is role-based and can provide different views to each user.
Designed for Production
The Precise Platform is designed to run in production and scale to meet the variable needs of Java applications and deployments. Low-overhead, high-precision technology allows the agents to run in production to gain maximum application visibility without impacting storage or performance. The Precise Platform extracts performance metrics from the underlying operating system to correlate CPU usage with Java application components and specific end-user transaction requests. It also leverages the unique vantage point of the middle tier to associate user requests with database activity, enabling it to isolate scalability bottlenecks between the middle tier and the database tier. The Precise Platform can also help identify class contention, report on exceptions thrown, and diagnose memory leaks.

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